Last Updated: August 14, 2026
At Divya Enterprise, we aim to provide high-quality products and a smooth shopping experience. This Refund Policy explains when customers may be eligible for a refund.
A refund may be available if:
The product should generally be unused and returned in its original condition, with original packaging and accessories where applicable.
Certain products may not be eligible for a refund due to their nature, hygiene requirements, or other applicable restrictions. Any such exclusions will be mentioned on the relevant product page.
To request a refund, please contact Divya Enterprise with your order number and details of the issue.
We may request photographs, videos, or other information to verify the issue.
After the returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.
If approved, the refund will generally be processed to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or an unboxing video to verify the issue and process your refund request.
Where the return is due to a defective, damaged, or incorrect product, Divya Enterprise may provide instructions regarding return shipping.
For other eligible returns, return shipping charges may be the customer's responsibility, where applicable.
For refund-related questions, please contact Divya Enterprise through the contact details provided on our website.
Divya Enterprise reserves the right to update this Refund Policy at any time. Any changes will be published on this page.
